Frequently Asked Questions
General Questions:
Q) Why did you develop the Prize Wheel?
A) Simple! It makes sense. It drives
traffic from your website into your
business. The possibilities of the Prize
Wheel are endless. People are creating
new ways of using the Prize Wheel everyday!
Q) What is SaaS?
A) This means Software as a Service. There
is an annual license and application of 180.00 to run the
Prize Wheel
software. There are many reasons why
this is SaaS. Primarily the reason is for
security and special server requirements
that all web hosting accounts do not have.
Another large benefit is we can easily
upgrade your software should a security
issue or upgrade be needed.
Q) What is the difference between the Prize Wheel
and Coupon Wheel marketing system?
A) The only difference is the player
interface. One has prizes, the other
percentages.
Q) How many times can someone play?
A) The system can log the player's IP address so
they may only play once per game period per
IP address.
Plus it will only take the email address
once per game period. It
is possible for them to change their IP
address but they will have to use an
alternative email address to play again.
Q) What are the probabilities of winning?
A) That depends on how many prizes you offer and
what you estimate the to total amount of
estimated players. You set how many of
each prize level and you set the maximum amount of
players per game period.
Q) How many prizes or
coupons can
I have?
A) It's unlimited, it's completely up to
you. You can even turn off 2nd through
5th prize. We've tested to 50,000
players
Q) What if I don't have a website?
A) Easy, we will create a special page for you for a
nominal fee
or you can hire any web designer to take
care of building a special page.
Q) How do I use the
email addresses to Mass eMail?
A) There are many companies that offer mass
email systems. Based on your needs and
experience we can guide you to a good
system.
Q) How will I know
what people have won and who they are?
A) You will log into the secure administrative
area and export the Excel file that
records the players name, email address
prize, IP address and the date and time that they played.
Q) Can I run two games
at once?
A) No. You are purchasing a single license
to operate one game at a time. You may
restart the game as often as you would like.
Q) Is is possible to
collect Zip Code information?
A) Yes. We can customize the fields in the
program to be: Name, Zip Code, Email
address.
Q) Can the Prize Wheel
or Coupon Wheel software and colors be customized?
A) Yes. The Prize Wheel is very
versatile. The core technology is in place.
Building a custom application is generally
possible. Call for more information. The
free basic
skins may be viewed here. We can also
create a custom skin to represent your
companies branding for a nominal fee.
Q) What web browsers do people need to play
the
Winning Prize Wheel or Coupon Wheel game?
A) The wheel will perform best with Internet
Explorer 6, FireFox, Mozilla based browsers, and Safari (for Mac
users)
Q) What version of Flash do people need to
play
the wheel game?
A) All Flash contents will work with Flash
Player 8 and above.
Q) Can people access the
Prize Wheel using a dial-up
connection?
A) This site has been created to function on
a Broadband connection. A 56K dial-up
connection will work, but may
experience a lengthy loading time.
Barcodes & Unique Identifiers:
Q) Why would I choose to use the barcodes or
unique identifiers?
A) Using barcodes and/or unique identifiers
helps keep control over the usage. Once a
barcode or unique identifier is used it gets
taken out of the system so it can not be
used again.
Q) What is a barcode?
A) It's simply a number that has a
symbolic graphic, barcode
Q) How do I create barcodes and/or Unique
Identifiers?
A) Most Point of Sale programs will have a
system to export Coupon Codes. This is
ideal for any business that does not want to
allow "Copies". If your point of sales
system doesn't offer that we will direct you
to some websites that can generate random
numbers.
Kiosk, Swipe, Touch
& Auto-Print:
Q) What is a kiosk?
A) A kiosk is a free standing computer. It
could simply be an computer with a nice
monitor on a counter top and internet
connection.
Q) If I have the game
on my website, can it also be used on the
kiosk?
A) Yes, you would be using the same exact
game that is on your website. All the data
would go in the same database.
Q) Why would a kiosk
be practical?
A) Using a kiosk in your location gets
people to use it while they are there
instead of just at home. They could win a
prize and use it right away, or to enhance
frequent purchasing offer them a little
something on their next visit.
Q) How would the swipe
cards be used?
A) Swipe cards can be used as a rewards
collector. Your customer gets so many point
they get a chance to spin the wheel. If you
have kiosk they can swipe it themselves. It
could also be used for different kinds of
clubs. For example, a Birthday Club. The
customer comes in on their birthday and gets
a chance to swipe their card.
Q) How is the touch
screen monitor useful?
A) The touch screen monitor is useful
because it saves space. You don't have to
clutter up your counter space with a
keyboard and mouse.
Q) What kind of
printer do I need to set up the Auto-Print?
A) We can advice you based on how you are
setting up your kiosk
Spin Only:
Q) Why would I opt to
purchase the Spin Only version?
A) The Spin Only version is great for
in-store promotions t the point of sale.
Administrative Side:
Q) How to I attain a user name and password?
A) We will email you the initial user name
and pass word. #We encourage you to reset
them upon logging in.
Q) After I get signed
in what do I do to get the game going?
A) Click
"Game Options" from the menu. This will
bring you to the page where you enter in
your gift details. First, decide on how many
people you believe will play in your
designated game period. Then, decide how
many prizes of each you want to give away.
Enter in a small description of that prize
(20 charters or less). Then in the box is
what will show up in the email. Type a more
in depth description of the prize and any
other details that might be important to
that prize. (I.E. date of expiration) After
you have entered in all the prizes, click
"Save and Start New Game".
Q) What do I do if I only want to give away
three prizes: 1st, 2nd & 3rd?
A)
Simple, just uncheck the boxes next to the
prizes you don't need.
Q) How do I get the emails from the people
that have played my game?
A) Click
"Export" from the menu. This brings you to a
page that will show you the list of names
and email addresses. Click on either "Export
to Email" or "Download". Either way, it will
pop up as an excel sheet.
Q) What would I used import for?
A) The
import section is used mainly for the bar
coding version of the Winning Prize Wheel©.
You would import
a list of barcodes that work with your POS.
Q) Should I change my user name and password
after the initial sign in?
Q) What happens if I restart the game on
accident?
A) That
would be unfortunate, however all the player
data can be found under the Exports Tab,
then click on Manage Exports.
Q) When I make changes on something inside
the admin side, are those changes
automatically update or does it take some
time to update?
A) All
changes are automatically updated as soon as
you hit the save button.
Q) Can I change prize in the middle of a
game?
A) No. You will need to restart the
game if you
would like to change prizes.
You may change the contents of the
email. We
have done everything possible to enable only
legitimate and legal promotions. When
you change the prizes you also need to
update your Official Rules page.
Q) After the game is done and I restart
another game, do I lose all those emails
from the past game(s)?
A) No,
when you are in "Export" there's two tabs,
one reads "current" and the other reads
"manage exports". When you start a new game
and want to see that last games emails, just
click on the "manage exports" tab and they
will all be there with the date that it was
saved on.
Q) Once I have the game started, can I go
back and change the probability or change
the amounts of prizes that I'm giving away?
A) No,
once the game is started you can only change
what the description or the emails say. If
you change the probability or number of
prizes, you'll have to start a new
game.
Q) What's the point of "Logging IP
Addresses"?
A) If
you have the "Logging IP Addresses" checked,
it will only allow people to come in from
that IP address once. If they try to play
again, then it will tell them that they have
already played. If you have the checkbox
unchecked, then people can play as many
times as they want.
Known Issues:
We are aware of one minor
issue.
You may not use an apostrophe in the email
content area that the system automatically sends.
Instant Win Prize Wheel Marketing
Examples
Below are our most popular Prize Wheels. Our Prize Wheels are very
versatile and capable of 1000's of promotions. Please contact us for a Prize
Wheel to suit your instant win promotion.
Our Optional Facebook App allows
people to post to all their friends
Wall after they Spin!
Click here for more information
Example:
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